RETURN POLICY (For Purchase Outside U.S.)

Radio Flyer accepts returns, subject to the following exceptions, terms and conditions:

  • The following are NOT returnable:
  • products that have been used, altered or damaged by customers (other than a defective product that is returnable pursuant to the applicable Radio Flyer warranty).
  • personalized accessories, such as license plates and parking signs.
  • replacement parts.
  • Returns must be made and received within thirty (30) days from the date of receipt of the product.
  • Returned products must be in new (unused) condition with their original packaging.
  • No returns will be accepted without a Return Merchandise Authorization Number (RMA#) which number must be obtained by contacting Radio Flyer Customer Service at 01494 616014. Please add the RMA number to the outside of the box you are returning. Failure to provide a RMA number may result in denial of a return request.
  • For returns accepted by Radio Flyer, the customer will be refunded the full purchase price actually paid – except in the case of Tesla Model S for Kids, a 15% restocking fee will be deducted from the purchase price refund. Shipping charges, customs duties, and applicable taxes are NOT refundable.
  • If a returned item is a gift, a refund will be issued to the purchaser of the gift, unless the gift purchaser requests that a credit for use toward future purchase on Radioflyer.com be issued to the gift recipient in lieu of a refund to the gift purchaser.
  • Customer is responsible for paying return shipping charges. Radio Flyer does NOT reimburse for return shipping charges.

Refusal of Delivery:

If you refuse delivery of a product you have ordered, you will be refunded the full purchase price actually paid – except in the case of Tesla Model S for Kids, a 15% restocking fee will be deducted from the purchase price refund. Shipping charges, personalized accessories, customs duties, and applicable taxes are NOT refundable.

Defective/Damaged Product:

We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly or that is damaged during shipping, please contact Radio Flyer Customer Service at 01494 616014.

RIGHT TO WITHDRAW FROM CONTRACT

You have the legal right to cancel your Contract with Radio Flyer for the purchase of the Radio Flyer product without giving any reason. The cancellation period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the product. That means that if you change your mind or for any other reason you decide you do not want to keep a product within 14 days after receiving the product, you can notify us of your decision to cancel the Contract and receive a refund.

To exercise your right to cancel the Contract, you must inform Radio Flyer of your decision to cancel before the cancellation period has expired, by an unequivocal statement (e.g., a letter sent by post, fax or email), for example by one of the following methods:

  1. completing and submitting the form found at www.radioflyer.com/cancel. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay;
  2. sending an email to customerservice@radioflyer.com, a letter to us via facsimile to 01494 616014 or via post to: Radio Flyer Inc., Attn. Customer Service, 6515 W. Grand Avenue, Chicago, IL 60707 United States. The email or letter should include the following information:
    • the current date
    • your name
    • address
    • email address (if available)
    • a statement that you are giving notice that you withdraw from the contract for the sale of the Radio Flyer [insert the specific product]
    • the date you received the product

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you exercise your right to cancel, you will receive full refund of the price you paid for the product, less any portion of the product that was specifically personalized for you. We will also reimburse you the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will process the refund due to you as soon as possible upon return of the products, and not later than 14 days from the day on which we are informed about your decision to cancel this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

Returned products must be in new (unused) condition and packaged properly so that they do not get damaged. If you return products that have been used, altered or damaged, you will be liable for the diminished value of the products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the products.

You shall send back the products, without undue delay and in any event not later than 14 days from the day on which you communicate the cancellation of this Contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

YOU WILL HAVE TO BEAR THE DIRECT COSTS OF RETURNING THE PRODUCTS. THE APPROXIMATE COST IS ESTIMATED BASED ON THE PAYMENT COLLECTED TO RECEIVE THE PRODUCT.

Questions:

For questions concerning this Radio Flyer Return Policy, please contact Radio Flyer Customer Service at 01494 616014.